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Store:
SHOMUGO GmbH
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Location:
Graz, AT
Phone:
+43 (0)316 39 55 30
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SHOMUGO GmbH

Cancellation policy

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For B2C customers who purchase our goods and products, the respective consumer protection law, applicable laws, and the established right of withdrawal always apply. 

Right of Withdrawal

You have the right to withdraw from this contract within fourteen (14) days without giving any reason. The withdrawal period will expire after fourteen (14) days from the day on which you or a third party other than the carrier and indicated by you acquires, physical possession of the goods.

To exercise your right of withdrawal, you must inform us

SHOMUGO GmbH
Neubaugasse 24/1
A-8020 Graz
Email: office@shomugo.com

of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post or email).

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired. 

Consequences of Withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than fourteen (14) days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to us without undue delay and in any event not later than fourteen (14) days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of fourteen (14) days has expired.

You will have to bear the direct cost of returning the goods. 

Withdrawal Form

If you wish to withdraw from the contract, please copy this form, complete it, and send it back:

- To 

SHOMUGO GmbH
Neubaugasse 24/1
A-8020 Graz
Email: office@shomugo.com

I/We hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*)

-Ordered on (*)/received on (*)

-Name of consumer(s)

-Address of consumer(s)   


-Signature of consumer(s) (only if this form is notified on paper)

   

-Date

(*) Delete as appropriate.