Welcome to SHOMUGO. We would like to offer you an easy and comprehensive shopping experience, which is why we would like to provide you with some tips and rules in this regard. Please read the following points carefully. If you have any questions, please do not hesitate to contact us at support@shomugo.com
For all orders on SHOMUGO and the participating sub-shops, the terms and conditions of the respective providers apply. SHOMUGO does not act as an intermediary at any time. All providers are extensively checked in the course of registration. In case of questions regarding products, warranty and guarantee, handling and use, payment and delivery, the responsible merchant should be contacted directly.
You can view the contact details and the respective applicable terms and conditions on the merchant store page, as well as during the checkout process.
To use the SHOMUGO websites and their services, you must be of legal age and legal capacity. Otherwise, we ask you to leave our websites or to visit them with the consent and presence of your legal representative.
All access data must be protected against unauthorized access by third parties, especially by minors. We would like to point out that costs incurred as a result of unauthorized orders may be subject to legal action. Please keep your access data carefully and do not use any saving options through browsers or other software.
Before you place an order, please inform yourself comprehensively about the offered product. Our dealers have various fields and options available for this purpose. Prices with basic price information are specially marked to make it easier for you to compare prices.
All prices are inclusive of VAT and specific product costs. Individual costs such as customization, gift wrapping, shipping costs are carried out separately and must be confirmed by you.
To trigger an order on SHOMUGO are basically the following steps necessary:
We recommend that you save a copy of the respective order and the associated contractual terms and conditions.
We have summarized all information about the respective shipping conditions on a separate page, which you can view under "Shipping and delivery times".
We have summarized all the information on a separate page, which you can view under "Warranty and Guarantee".
Consumers have the possibility to send complaints directly to our above mentioned e-mail or postal address or to report them via an online dispute resolution platform. We would like to inform you about this in accordance with the Alternative Dispute Resolution Act (AStG) and the EU Online Dispute Resolution Regulation (ODR Regulation).
Furthermore, we would like to point out that participation in an online dispute resolution platform is not mandatory, but merely voluntary. However, since we are convinced that disputes are not useful for either party and we strive to find solutions, we offer you the following platforms for reporting:
Please contact the responsible supplier if you have any questions about products, orders or invoices. For general questions please contact us at support@shomugo.com
The first European marketplace with its own Brand Stores
By the end of 2022, the first multichannel shop was launched online, allowing you to sell products and services not only in your own online store but also on the country-specific marketplace and in a physical store. No complicated management or additional add-ons or maintenance costs required. A new milestone in e-commerce. Start for free now with your own Brand Store.
Verified and controlled Brand Stores
A secure shopping experience is a top priority at SHOMUGO and for the participating merchants. All Brand Stores are verified and regularly monitored. This is not only an internal quality criterion but also a promise to our customers. For a safe shopping experience around the clock.
Local to global offerings
On the respective country-specific SHOMUGO marketplace, you will only find merchants from your country. This allows you to actively search for local offers and actively support the domestic economy. For European offers, visit our European marketplace at shomugo.com.
Honest and verified customer reviews
Customer reviews can only be written on SHOMUGO if the product has actually been purchased by the buyer. This results in fewer but more valuable and helpful reviews than on other shopping platforms. Additionally, on SHOMUGO, merchants can respond to reviews and resolve any misunderstandings along the way.
One customer account for countless shops
At SHOMUGO, there is only one customer account for all marketplaces and participating Brand Stores. Manage your orders, wishlists, comparison lists, return requests, and shipping addresses with just one login and enjoy countless benefits. Become part of the SHOMUGO family today and experience the online shopping experience in a whole new way.
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