Karl Reitbauer
Reitbauer Haustechnik

Bundesstraße 14
A-8160 Weiz

E-Mail: office@reitbauer-haustechnik.at
Mobile: +43 664 316 89 37
Sales tax ID: ATU63239604
Business identification number: 32740868
Legal domicile: District court Weiz, because of location Weiz

Orders & delivery times

With our products indicated delivery times are in principle always working days i.e. Monday to Friday.

This means: Purchases made on the weekend after Friday 16:00 CET will be processed on the following Monday 8:00 CET by the supplier.

Shipping

Since Reitbauer Haustechnik is a pure online business and does not have its own warehouse, our shipping methods correspond to the shipping methods of the suppliers. Palletized goods are usually shipped with the forwarding agency Gebrüder Weiss.

Forwarding agency Gebrüder Weiss - fixed price EUR 150,-

Handy packages are shipped by the supplier with preferably DHL, alternatively with GLS or with the Austrian Post .

The following shipping costs apply to item quantities ordered at the same time (except for shipping goods):

From 1 pcs ----------- 14,00€

From 20 pcs. ---------- 12,50€

From 50 pcs. ---------- 8,50€

From 100 pcs --------- 00,00€

Shipping goods: € 150,-

In the CheckOut under shipping methods you can choose the shipping method best suited for you from the shipping methods available for your shopping cart.

Prices and terms of payment

All orders are to be paid online in the Shop Check Out. The decision about the available methods of payment are incumbent on Reitbauer Haustechnik. In case of cessation of payment, opening of insolvency proceedings on the part of the purchaser, the claim becomes due immediately. Unless otherwise agreed, invoices are payable immediately upon receipt without any deductions. This also applies to partial deliveries. The date of receipt of payment by Reitbauer Haustechnik shall be decisive. The amount stated in the invoice is binding and includes packaging, ancillary costs and delivery. The statutory value added tax is - unless otherwise stated - included in the price.

GENERAL TERMS AND CONDITIONS

Attention: If a wood gasifier or a pellet boiler purchased from us is operated without a buffer tank, any guarantee and warranty for the respective product will be void!

The following general terms and conditions contain legal information about your rights according to the regulations on contracts in distance selling and electronic commerce.

1) Scope:

The following General Terms and Conditions apply to all business relations between us and the customer. The version valid at the time of the conclusion of the contract shall be authoritative in each case. They apply to all services rendered by us and are thus legally binding for all customer transactions of Reitbauer Haustechnik. Contradictory or deviating terms and conditions of the customer shall not be recognized. Deviating agreements, conditions or supplements, telephone and verbal agreements are only binding if they are confirmed in writing by Reitbauer Haustechnik. The Customer waives its own General Terms and Conditions unless it expressly objects in writing and requests special agreements and such agreements are accepted in writing by Karl Reitbauer - Reitbauer Haustechnik. The General Terms and Conditions shall also apply to contracts concluded with the Customer in the future in the respective current version. Consumers are consumers in the sense of the Consumer Protection Act (KSchG) and therefore natural or legal persons who are not entrepreneurs. Entrepreneurs are natural or legal persons or partnerships with legal capacity for whom the contract in question is part of the operation of their business. Businesses are all permanent organizations of independent economic activity, even if they are not profit-oriented. Customers are both consumers and entrepreneurs.

2) Conclusion of contract:

All offers made by Reitbauer Haustechnik are subject to change without notice and are non-binding. We reserve the right to make technical and other changes within the bounds of what is reasonable. All information and details regarding weights, illustrations, descriptions, assembly sketches and drawings in price lists and other printed matter are non-binding. The contents of storage technology products are always approximate, as the volume of the containers may differ slightly from the stated value for technical production reasons. All documents and drawings relating to the products are the property of Reitbauer Haustechnik.

By placing an order, the Customer bindingly declares its offer to enter into a contract. In the case of goods ordered electronically, we shall confirm receipt of the Customer's order without delay. The confirmation of receipt shall not constitute a binding acceptance of the order. The confirmation of receipt only represents a declaration of acceptance if we expressly state this.

All orders, agreements, assurances or similar, including those of the representatives of Reitbauer Haustechnik and all company employees, must be confirmed in writing by the company management to be legally effective. Objections to confirmations must be made in writing without delay, at the latest within one week. Confirmed prices are only valid upon acceptance of the confirmed quantities. Sales prices offered in writing shall be deemed to be fixed prices if the offer is accepted unchanged by written order without delay, however, within 10 days at the latest.

We shall be entitled to accept the contractual offer contained in the order within one week. In the case of goods ordered electronically, we shall be entitled to accept the order within 3 working days of receipt. We are entitled to refuse acceptance of the order - for example after checking the creditworthiness of the customer.

We are further entitled to limit the order to a quantity customary in the household. The conclusion of the contract with companies is subject to the reservation that in case of incorrect or improper self-delivery, we will not or only partially perform. In case of non-availability or only partial availability of the service, the entrepreneur will be informed immediately.

The consideration will be refunded immediately. If the consumer orders the goods electronically, the text of the contract will be stored by us and sent to the customer together with the legally effective included terms and conditions by e-mail after conclusion of the contract.

3) Prices and terms of payment:

All orders are to be paid online in the Shop Check Out. The decision about the available methods of payment are incumbent on Reitbauer Haustechnik. In case of suspension of payment, opening of insolvency proceedings on the part of the purchaser, the claim becomes due immediately. Unless otherwise agreed, invoices are payable immediately upon receipt without any deductions. This also applies to partial deliveries. The date of receipt of payment by Reitbauer Haustechnik shall be decisive. The amount stated in the invoice is binding and includes packaging, ancillary costs and delivery. The statutory value added tax is - unless otherwise stated - included in the price.

4) Retention of title:

We retain title to the goods until the purchase price has been paid in full. The customer is obliged to treat the goods with care during the existence of the retention of title. If maintenance and inspection work is required, the customer must carry this out regularly at his own expense. The customer must inform us immediately in writing of any access by third parties to the goods, in particular of enforcement measures and of any damage to or destruction of the goods. The customer shall notify us immediately of any change of ownership of the goods and of any change of address. The customer shall compensate us for all damages and costs arising from a breach of these obligations and from necessary intervention measures against access to the goods by third parties. We shall be entitled to withdraw from the contract and demand the return of the goods in the event of breach of contract by the customer, in particular in the event of default in payment. In addition, we are entitled to withdraw from the contract and demand the return of the goods in the event of a breach of an obligation - as mentioned above - if it is no longer reasonable for us to adhere to the contract. The entrepreneur is entitled to resell the goods in the ordinary course of business. He hereby assigns to us all claims to the amount of the invoice which accrue to him against a third party as a result of the resale and undertakes to make a corresponding note in his books or on his invoices. We accept the assignment. After the assignment, the entrepreneur shall be authorized to collect the claim. However, we reserve the right to collect the claim ourselves as soon as the entrepreneur does not properly meet his payment obligations and defaults on payment. The processing of the goods by the entrepreneur shall always be carried out in our name and on our behalf. If the goods are processed, we shall acquire co-ownership of the new item in proportion to the value of the goods delivered by us. The same shall apply if the goods are processed or mixed with other items not belonging to us.

5) Delivery, delivery date, delivery periods:

Delivery shall be made for the account of the Purchaser and at the risk of Reitbauer Haustechnik. The delivery obligations of Reitbauer Haustechnik shall be fulfilled as soon as the goods have been handed over to the Purchaser. The risk shall pass to the Purchaser upon receipt of the goods. If free delivery has been agreed, the Purchaser shall take delivery of the goods in front of the delivery address at the place reasonably accessible by vehicle. Reitbauer Haustechnik reserves the right to choose the transport route and the means of transport. Delays in delivery and performance due to force majeure and due to events that make delivery difficult or impossible (e.g. strike, lockout, official orders, delay on the part of our suppliers, sovereign measures, etc., even if they occur at suppliers of Karl Reitbauer - Reitbauer Haustechnik or their sub-suppliers), entitle us to postpone the delivery or performance for the duration of the hindrance plus a reasonable start-up period or to withdraw from the contract in whole or in part due to the part not yet fulfilled. In the event of a delay in performance or an impossibility of performance for which Reitbauer Haustechnik is responsible, claims for damages by the Purchaser shall be excluded, unless they are based on intent or gross negligence on the part of Reitbauer Haustechnik or its legal representative. Hidden transport damages can only be acknowledged if they are reported within 24 hours of acceptance. Damage will only be acknowledged if it has been noted on the shipping documents and confirmed by the driver of the forwarding company or the delivery agent. Furthermore, the customer is obliged to inform us immediately or as soon as possible of any damage. Delivery will be made immediately after receipt of payment or order. Partial deliveries are permissible. No return/exchange is possible for custom-made products.

6) Distance contract:

According to § 5 e KSchG, the consumer has the right to withdraw from contracts within 14 working days, calculated from the receipt of the delivery of goods by the consumer or on the day of the conclusion of the contract in the case of service contracts. Saturdays do not count as working days. The withdrawal does not have to contain a reason and must be declared in text form. Timely dispatch is sufficient to meet the deadline. The right of withdrawal does not apply if the goods are sent electronically as a file. In addition, the right of withdrawal does not apply to the delivery of audio or video recordings or software if the delivered data carriers have been unsealed by the consumer. When exercising the right of withdrawal, the consumer is obliged to return the goods if they can be sent by parcel. The consumer shall bear the costs of the return shipment when exercising the right of withdrawal.

7) Online shopping contract:

According to § 5 e KSchG, the consumer has the right to withdraw from contracts within 14 working days, calculated from the date of receipt of the delivery of goods by the consumer or from the date of conclusion of the contract in the case of service contracts. Saturdays do not count as working days. The withdrawal does not have to contain a reason and must be declared in text form; timely dispatch is sufficient to meet the deadline. The right of withdrawal does not apply if the goods are sent electronically as a file. In addition, the right of withdrawal does not apply to the delivery of audio or video recordings or software if the delivered data carriers have been unsealed by the consumer. When exercising the right of withdrawal, the consumer is obliged to return the goods if they can be sent by parcel. The costs of the return shipment shall be borne by the consumer when exercising the right of withdrawal.

8) Doorstep selling:

According to § 3 KSchG, the consumer may withdraw from the contract offer or from the contract. This withdrawal can be declared until the conclusion of the contract or afterwards within one week. The period begins with the delivery to the consumer of a document containing at least the name and address of the company, the information necessary for the identification of the contract, as well as an instruction on the right of withdrawal, but no earlier than the conclusion of the contract. The withdrawal does not have to contain a reason and must be declared in writing to the entrepreneur. Timely dispatch shall be sufficient to meet the deadline. We reserve the right to deliver the goods only after expiry of the withdrawal period. The consumer is, if he is already in possession of the goods, when exercising the right of withdrawal to return at his own expense.

9) Shipment purchase, delay in payment:

In the case of a mail-order purchase, the price is subject to a flat-rate shipping charge. Unless otherwise agreed, the customer is obliged to pay the price within 10 days after receipt of the service / the goods. After expiry of this period, the customer is in default of payment. During the delay the consumer has to pay interest on the money debt in the amount of 5%. The entrepreneur has to pay interest on the debt in the amount of 8% above the base interest rate during the delay. We reserve the right to prove and claim higher default interest damages against the entrepreneur. The consumer undertakes to pay a flat-rate collection fee of € 70. The entrepreneur undertakes to bear all costs associated with the collection of the claim, such as in particular collection fees or other costs necessary for an appropriate prosecution. The entrepreneur has a right to offset only if his counterclaims have been legally established or recognized by us. The consumer shall only have a right of set-off in the event of our insolvency or for counterclaims which are legally related to the consumer's liability and which have been established by a court of law or acknowledged by us. The entrepreneur is not entitled to withhold payments.

10) Warranty:

Liability for Defects - Notification of Defects:

The purchaser is obligated - if he is a merchant - to report all recognizable defects, shortages or incorrect deliveries immediately after receipt of the goods, but before processing or installation, by telephone as well as in writing by mail, fax or e-mail. The customer is entitled to the legal warranty rights. No warranty shall be assumed for damage caused by unsuitable or improper use and faulty assembly or commissioning. Customary deviations in color shades, dimensions, weights and quality do not constitute defects of the delivered goods. For all boilers or storage tanks with enamelling, a guarantee or warranty can only be granted if the magnesium anode is inspected annually by a specialist company. Should the customer find a defect or malfunction in the products ordered, this must first be returned to Reitbauer Haustechnik. After a detailed inspection, a decision will be made about an exchange. The warranty period for new products is 24 months, for used products 12 months. In principle, the customer has the choice between improvement or replacement. We shall be entitled to refuse the chosen remedy if it is impossible or if it is more expensive for us

- compared with the other remedy

- with a disproportionately high effort. In the case of entrepreneurs, we shall initially provide warranty for defects in the goods at our discretion by means of improvement or replacement.

If an improvement is not possible or feasible, the customer may, at his discretion, demand a price reduction or - if the defect is not only minor - rescission of the contract. The entrepreneur shall bear the full burden of proof for all claim prerequisites, in particular for the defect itself, for the time of discovery of the defect and for the timeliness of the notice of defect. The warranty period for entrepreneurs is 1 year from delivery of the goods. We would like to point out exclusively that we do not assume any guarantee or warranty with regard to damage to our products caused by the water quality (water hardness, iron content, ...). Wear parts are excluded without exception from the guarantee or warranty.

11) Liability:

Outside the scope of the Product Liability Act, our liability is limited to intent or gross negligence. Liability for slight negligence, compensation for consequential damages and financial losses, savings not achieved, loss of interest and damages from third party claims against the customer are excluded. The above limitations of liability shall not apply in the event of bodily injury or damage to health attributable to us or in the event of loss of life of the customer. The limitation of liability for slight negligence does not apply to consumers. Furthermore, the above limitations of liability shall not apply in the event of damage to items handed over to us for processing. We are only liable for our own content on the website of our online store. Insofar as we provide access to other websites via links, we are not responsible for the content contained therein. We do not adopt the external content as our own. If we become aware of illegal content on external websites, we will immediately block access to these sites.

12) Data protection:

The purchaser agrees that the personal data about him/her stated in the purchase contract and disclosed during registration will be stored and processed in compliance with the provisions of the Data Protection Act. This data will be used, to the extent necessary, to comply with legal requirements, to process payment transactions, customer care and marketing purposes.

With our data protection information we inform our customers about the type, scope, duration and purpose of the collection, processing and use of personal data required for the execution of orders as well as billing, his right to object to the creation and use of his anonymized user profile for purposes of advertising, market research and for the needs-based design of our offer, the transfer of data to companies commissioned by us and obliged to comply with the statutory data protection provisions for the purpose of and for the duration of the credit check and the dispatch of the goods the right to free information about his personal data stored by us, the right to rectification, deletion and blocking of his personal data stored by us. Any collection, processing and use of personal data beyond this requires the consent of the customer. The customer has the possibility to give this consent before declaring his order. The customer has the right to revoke the consent at any time with effect for the future.

13) Applicable law, place of performance and jurisdiction:

Austrian law shall apply. The place of performance for our services is the registered office of Reitbauer Haustechnik. This is also the place of performance for the services of the customer. The provisions of the UN Convention on Contracts for the International Sale of Goods shall not apply. In the case of consumers, this choice of law shall only apply insofar as the protection granted is not withdrawn by mandatory provisions of the law of the state in which the consumer has his habitual residence. The place of jurisdiction for all disputes arising directly or indirectly from the contract shall be the Austrian court with local and subject-matter jurisdiction for our registered office. If the customer is a consumer, this place of jurisdiction shall only be deemed agreed if the customer has his domicile, habitual residence or place of employment in this judicial district or if the customer lives abroad. Should individual provisions of the contract with the customer, including these General Terms and Conditions, be or become invalid in whole or in part, this shall not affect the validity of the remaining provisions. The wholly or partially invalid provision shall be replaced in the case of contracts with entrepreneurs by a provision whose economic success comes as close as possible to the invalid provision.

Notes:

Jurisdiction: District Court of Weiz, because of location in Weiz.

Delivery difficulties: In the event of delivery delays due to force majeure or unforeseeable obstacles beyond our control (COVID-19 pandemic), there shall be no delay in delivery. After the obstacle has ceased to exist, a reasonable period of time for the fulfillment of delayed deliveries shall be deemed to have been agreed upon.

If the ordered product is not available because we are not supplied with this product by our suppliers through no fault of our own, we may withdraw from the contract. In this case, we will inform you immediately and, if necessary, propose the delivery of a comparable product. If no comparable product is available or if you do not wish to receive a comparable product, we will immediately refund any payments already made.