Please note that all items and products on the SHOMUGO websites and online stores are subject to the statutory return conditions and return periods. This applies in particular to the 14-day right of withdrawal to which you are entitled for most products. Excluded from this are, for example, hygiene articles, articles with damaged seals and articles that have been manufactured according to customer wishes.
In any case, the terms and conditions of the respective dealer/seller apply. Please inform yourself comprehensively before placing an order. Independent of your right of withdrawal, dealers/sellers may offer an additional voluntary return after 14 days. In this case, please contact the respective dealer/seller directly.
In addition to the above mentioned right of withdrawal, customers within the European Union are entitled to a warranty right of 2 years. During this period, you can demand the repair or replacement/replacement of products if they prove to be defective. If the product in question cannot be repaired within a reasonable time or only at great expense, you can demand a refund or reduction of the purchase price. In any case, please contact the responsible dealer/seller.
In any case, the respective dealer/seller is your first contact for any problems and complaints. In this context, please note that the dealer may refer you to third parties if this helps to solve the problem more quickly and efficiently (e.g. Adobe Support for Adobe products).
To arrange a return, please contact the respective dealer/seller. The respective GTC and return conditions of the respective dealer/seller apply. Please note that any transport costs may have to be paid by you.
No. For all warranties and guarantees, as well as for returns and refunds, the respective dealer/seller is fully responsible. However, we reserve the right to analyze frequent returns from individual customers or individual dealers and take appropriate action.
The first European marketplace with its own Brand Stores
By the end of 2022, the first multichannel shop was launched online, allowing you to sell products and services not only in your own online store but also on the country-specific marketplace and in a physical store. No complicated management or additional add-ons or maintenance costs required. A new milestone in e-commerce. Start for free now with your own Brand Store.
Verified and controlled Brand Stores
A secure shopping experience is a top priority at SHOMUGO and for the participating merchants. All Brand Stores are verified and regularly monitored. This is not only an internal quality criterion but also a promise to our customers. For a safe shopping experience around the clock.
Local to global offerings
On the respective country-specific SHOMUGO marketplace, you will only find merchants from your country. This allows you to actively search for local offers and actively support the domestic economy. For European offers, visit our European marketplace at shomugo.com.
Honest and verified customer reviews
Customer reviews can only be written on SHOMUGO if the product has actually been purchased by the buyer. This results in fewer but more valuable and helpful reviews than on other shopping platforms. Additionally, on SHOMUGO, merchants can respond to reviews and resolve any misunderstandings along the way.
One customer account for countless shops
At SHOMUGO, there is only one customer account for all marketplaces and participating Brand Stores. Manage your orders, wishlists, comparison lists, return requests, and shipping addresses with just one login and enjoy countless benefits. Become part of the SHOMUGO family today and experience the online shopping experience in a whole new way.
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